Terms of service

Article 1 (General Rules)

1. These Terms of Service (hereinafter referred to as the "Terms") define the terms and conditions for using the official website "CLOSER Store" (hereinafter referred to as the "Site") operated by CLOSER Co., Ltd. (hereinafter referred to as the "Company").

2. Customers who use the Site (hereinafter referred to as the "Customer") shall agree to these Terms before using the Site.

3. Various guides, precautions, policies, and other conditions separately set by the Company on the Site (hereinafter referred to as "Individual Provisions") shall constitute a part of these Terms. In the event of any conflict or inconsistency between the provisions of these Terms and the Individual Provisions, the Individual Provisions shall take precedence and apply.

Article 2 (Definitions)

The meanings of the terms used in these Terms shall be as follows:

(1) "The Service" means the sale of products, membership functions, customer inquiry responses, and any other related services provided on the Site.

(2) "Products" means watches sold on the Site and other products handled by the Company.

(3) "Member" means a Customer who has agreed to these Terms, applied for membership registration in accordance with the method prescribed by the Company, and received approval from the Company.

(4) "Registration Information" means the name, address, telephone number, email address, and any other information provided to the Company by the Customer upon using the Site or registering for membership.

Article 3 (Use of the Site)

1. The Customer shall use the Site in compliance with these Terms, the Individual Provisions, Japanese laws, and any other applicable laws and regulations.

2. If a minor wishes to use the Site, they must obtain the prior consent of their parent or legal guardian.

3. The Company may restrict the use of the Site or refuse to enter into transactions with Customers who fall under any of the following categories:

(1) Persons who have violated these Terms or the Individual Provisions in the past.

(2) Persons whose Registration Information or order information contains false details, errors, or omissions.

(3) Persons who cannot properly utilize the designated payment methods.

(4) Persons who repeatedly refuse to receive products, are unavailable for long-term delivery, or engage in excessive cancellations or returns.

(5) Persons who utilize the Site for the purpose of resale or for any other purpose deemed inappropriate by the Company.

(6) Persons who are determined by the Company to belong to or have a relationship with Anti-Social Forces (organized crime groups, etc.).

(7) Any other persons whom the Company reasonably deems inappropriate as users of the Site.

Article 4 (Membership Registration)

1. Customers may register for membership in accordance with the method prescribed by the Company.

2. Customers shall provide true and accurate information when registering for membership.

3. In the event of any changes to their Registration Information, Members shall promptly update their information in accordance with the method prescribed by the Company. The Company shall not be liable for any damage or disadvantage incurred by a Member due to the Registration Information not being up to date, except in cases of willful misconduct or gross negligence by the Company.

4. The Company may refuse to approve a membership application if it determines that the applicant falls under any of the items in paragraph 3 of the preceding Article.

Article 5 (Management of ID and Password)

1. Members shall, at their own responsibility, appropriately manage their registered email address, ID, password, and any other authentication information.

2. Members shall not lend, transfer, change the name of, sell, buy, or disclose their ID and password to any third party.

3. Any actions performed using a Member’s ID and password shall be deemed to have been performed by the Member themselves, except in cases where unauthorized use occurs due to reasons attributable to the Company.

4. If a Member suspects that their ID or password is being used by a third party, they shall immediately notify the Company.

Article 6 (Purchase of Products)

1. The Customer may apply to purchase products in accordance with the method specified by the Company on the Site.

2. The Company shall make every effort to ensure the accuracy of product images, descriptions, condition statements, prices, and other product information on the Site. However, as the products include pre-owned or one-of-a-kind items, the color, texture, and condition of the actual product may differ from the images.

3. A sales contract for the product shall be concluded between the Customer and the Company at the time the Company confirms the order details and sends a shipment completion notice to the Customer, unless otherwise explicitly stated by the Company under different conditions.

4. Even after a sales contract has been concluded, the Company may cancel the order, terminate the sales contract, suspend the shipment of products, or take any other necessary measures if any of the following apply:

(1) In the event of incorrect pricing, erroneous product information, or inventory errors.

(2) If payment approval cannot be obtained.

(3) If there are false details, errors, or omissions in the Customer's Registration Information or order information.

(4) If the Company reasonably determines that the order is inappropriate, such as fraudulent orders, unauthorized payments, or orders for resale purposes.

(5) If the shipping destination is outside the Company's deliverable areas.

(6) Any other cases where the Company reasonably determines that accepting the order is inappropriate.

Article 7 (Prices and Payment Methods)

1. Product sales prices, shipping fees, transaction fees, and any other costs to be borne by the Customer shall be displayed on the Site.

2. All payments on the Site shall be settled in Japanese Yen (JPY).

3. The Customer shall pay for products using credit cards, bank transfers, or other methods specified by the Company on the Site.

4. Available payment methods may be restricted depending on the product, order amount, shipping method, or other conditions.

5. In the event of any dispute between the Customer and a payment service provider regarding the use of credit cards or other payment services, the Customer shall resolve the dispute directly with said payment service provider, except in cases attributable to the Company.

Article 8 (Shipping)

1. Unless otherwise permitted by the Company, the shipping destination for products shall be limited to addresses within Japan. The Company shall ship the products to the destination specified by the Customer after confirming the order details and payment status.

2. Even when a delivery date and time can be specified, delivery may be delayed due to traffic conditions, weather conditions, circumstances of the delivery carrier, or other unavoidable reasons.

3. If a product cannot be delivered due to the Customer's absence, incorrect address, refusal to accept delivery, or any other reasons attributable to the Customer's convenience, the Company may charge the Customer for re-delivery fees, return shipping costs, and any other expenses incurred by the Company.

Article 9 (Returns, Cancellations, and Warranties)

1. The conditions for product returns, cancellations, and warranties shall be subject to the Return & Refund Policy or Warranty Provisions separately specified on the Site.

2. Due to the nature of the products, returns or cancellations for the Customer's convenience cannot be accepted unless otherwise permitted by the Company.

3. If the delivered product differs from the ordered details, or if there is a defect in the product due to shipping accidents or other reasons attributable to the Company, the Customer shall contact the Company within the period and via the method separately prescribed by the Company.

4. In the case of the preceding paragraph, the Company shall confirm the condition of the product, transaction details, and other circumstances, and then process returns, refunds, or any other response deemed appropriate by the Company.

5. Pre-owned products may show signs of wear over time, minor scratches or stains from use, histories of parts replacement, or missing accessories, which are normally expected for used goods. If these conditions are clearly stated on the product page, or if they fall within the range normally expected due to the nature of pre-owned items, they shall not be eligible for return or exchange.

Article 10 (Authenticity and Condition of Products)

1. The Company verifies the products it handles based on internal standards before selling them. While the Company endeavors to ensure the accuracy of product information such as product condition, model year, materials, specifications, accessories, and repair history, it does not guarantee the absolute completeness of all information.

2. Condition rankings, descriptions, images, and other information provided on product pages are intended as reference information for Customers evaluating products. If the Customer has any questions regarding the condition of a product, they shall inquire with the Company prior to purchase.

3. In the unlikely event that a doubt arises regarding the authenticity of a product sold by the Company, the Company will inspect the product. If reasons attributable to the Company are confirmed, the Company will process returns, refunds, or take any other measures deemed appropriate.

Article 11 (Prohibited Matters)

The Customer shall not engage in any of the following acts when using the Site:

(1) Acts that violate laws and regulations or these Terms.

(2) Registering or transmitting false information.

(3) Impersonating a third party.

(4) Acts that infringe upon the rights, interests, honor, credibility, or privacy of the Company or any third party.

(5) Acts that cause annoyance, disadvantage, or damage to the Company or any third party.

(6) Acts contrary to public order and morals.

(7) Unauthorized use, reproduction, reprinting, modification, or distribution of images, texts, logos, designs, or any other content on the Site.

(8) Placing an excessive load on the Site's systems, servers, or networks.

(9) Unauthorized access, or using or transmitting computer viruses or other harmful programs.

(10) Collecting information from the Site through automated means.

(11) Using the Site with the primary purpose of reselling products.

(12) Interfering with the operation of the Company.

(13) Any other acts reasonably deemed inappropriate by the Company.

Article 12 (Intellectual Property Rights)

All copyrights, trademark rights, and other intellectual property rights related to texts, images, videos, logos, trademarks, designs, programs, and all other content published on the Site belong to the Company or their respective legitimate rights holders. The Customer shall not use, reproduce, reprint, modify, distribute, publicly transmit, or otherwise utilize the content on the Site beyond the scope of private use without the prior written consent of the Company or the respective rights holders.

Article 13 (Modification, Interruption, and Suspension of the Service)

1. The Company may modify, interrupt, or suspend all or part of the Service without prior notice to the Customer if any of the following apply:

(1) Performing system maintenance, inspections, or updates.

(2) In the event of failures in communication lines, servers, payment systems, delivery systems, etc.

(3) When the provision of the Service becomes difficult due to force majeure, such as earthquakes, fires, power outages, natural disasters, infectious diseases, wars, riots, or amendments to laws and regulations.

(4) In the event of security issues such as unauthorized access or information leaks.

(5) Any other cases where the Company reasonably determines it necessary for the operation of the Service.

2. The Company shall not be liable for any damage incurred by the Customer due to modifications, interruptions, or suspensions based on this Article, except in cases of willful misconduct or gross negligence by the Company.

Article 14 (Suspension and Termination of Membership)

1. If the Company determines that a Member falls under any of the following, the Company may suspend or terminate their membership, cancel their orders, restrict their use of the Site, or take any other necessary measures without prior notice:

(1) In the event of a violation of these Terms or the Individual Provisions.

(2) If the Registration Information contains false details, errors, or omissions.

(3) In the event of payment delays, refusal to accept delivery, long-term absence, or excessive returns or cancellations.

(4) In the event of fraudulent orders, unauthorized payments, use for resale purposes, or any other inappropriate behavior.

(5) If it is discovered that the Member falls under or has a relationship with Anti-Social Forces.

(6) Any other cases where the Company reasonably deems the Member inappropriate.

2. The Company shall not be liable for any damage incurred by the Member due to measures taken based on this Article, except in cases of willful misconduct or gross negligence by the Company.

Article 15 (Exclusion of Anti-Social Forces)

1. The Customer represents and warrants that they do not fall under the category of organized crime groups, members of organized crime groups, quasi-members of organized crime groups, companies related to organized crime groups, corporate racketeers (sokaiya), groups social movements, special intellectual violent groups, or other individuals equivalent thereto (hereinafter collectively referred to as "Anti-Social Forces"), and that they do not have any personal, capital, transactional, or any other relationships with Anti-Social Forces.

2. If the Customer violates the preceding paragraph, the Company may immediately suspend transactions, terminate sales contracts, revoke membership status, and take any other necessary measures without any notice or demand.

Article 16 (Handling of Personal Information)

1. The Company shall handle the Customer's personal information in accordance with the Privacy Policy separately established by the Company.

2. The Customer shall agree to the Company's Privacy Policy upon using the Site.

Article 17 (Notifications and Communications)

1. Notifications or communications from the Company to the Customer shall be made by posting on the Site, sending emails to the registered email address, or via any other method deemed appropriate by the Company.

2. When the Company sends a notification to the registered email address, such notification shall be deemed to have reached the Customer at the time it would normally arrive.

3. Communications from the Customer to the Company shall be made using the inquiry form on the Site or via other methods specified by the Company.

Article 18 (Disclaimer)

1. The Company does not guarantee that the Site and the Service are free from factual or legal defects, fit for a particular purpose, continuously available, or free from errors or malfunctions.

2. While the Company endeavors to ensure the accuracy of product information, images, descriptions, prices, inventory status, and other information on the Site, typographical errors, omissions, or delays in updates may occur.

3. The Company shall not be liable for any damage arising from the Customer's inability to use the Site or in connection with the use of the Site, except in cases of willful misconduct or gross negligence by the Company. Provisions in these Terms that exempt or limit the Company's liability shall not apply to the extent that such provisions are rendered invalid by the Consumer Contract Act or other applicable laws and regulations.

Article 19 (Indemnification for Damages)

1. If a Customer violates these Terms or causes damage to the Company or a third party in connection with the use of the Site, the Customer shall indemnify for such damage.

2. In the event that the Company causes damage to the Customer in connection with the use of the Site, the Company’s liability shall be limited to the amount of the product purchase price paid by the Customer to the Company in the transaction that caused the damage, except in cases of willful misconduct or gross negligence by the Company; provided, however, that this limitation shall not apply where such restriction is not permitted by the Consumer Contract Act or other applicable laws and regulations.

Article 20 (Prohibition of Assignment of Rights and Obligations)

The Customer may not assign, transfer, encumber, or otherwise dispose of their status under these Terms or the sales contract, or any rights or obligations thereunder, to any third party without the prior written consent of the Company.

Article 21 (Amendments to the Terms)

1. The Company may amend these Terms in accordance with the Civil Code and other applicable laws and regulations.

2. When amending these Terms, the Company shall publicize the amended content and its effective date by posting them on the Site or via other appropriate methods.

3. The amended Terms shall apply from the effective date mentioned in the preceding paragraph. If the Customer uses the Site after the effective date, they shall be deemed to have agreed to the amended Terms.

Article 22 (Severability)

Even if any provision of these Terms or part thereof is determined to be invalid or unenforceable under laws and regulations, the remaining provisions of these Terms and the remainder of the provision deemed partially invalid or unenforceable shall continue to remain in full force and effect.

Article 23 (Governing Law and Jurisdiction)

1. These Terms and the use of the Site shall be governed by and construed in accordance with the laws of Japan.

2. In the event of any dispute between the Customer and the Company arising out of or in connection with these Terms or the use of the Site, the Nagoya District Court shall have exclusive primary jurisdiction as the court of first instance.

Supplementary Provisions

These Terms shall come into effect on June 1, 2026.