CLOSER Store - CLOSER Limited - CLOSER | Official Store for Pre-Owned Luxury Watches

【Notice Regarding Unauthorized Access Incident at External Service Provider】

2026/10/19 19:43

We have been notified that an IT service provider currently utilized by our company (an external vendor) is experiencing a system disruption due to a cyberattack.

At this time, there is no confirmation of any leakage of customer information or any unauthorized emails being sent pretending to be from our company. We are currently conducting a prompt investigation to determine the exact facts and the extent of any impact.

Please be aware that other companies involved in similar incidents have reported cases of suspicious emails using "refund procedures" as a pretext to lure recipients into registering for LINE accounts or visiting malicious websites.

Our company will never contact you individually via LINE or external websites to guide you through refund procedures or request your personal or bank account information.

If you receive a suspicious email or message impersonating our company or shop, please do not click on any URLs, add the LINE account, or reply. Kindly delete the message immediately.

We sincerely apologize for any concern this situation may cause and deeply appreciate your understanding.

【Follow-up】Important Notice

2026/10/20 10:55

We are currently experiencing a security incident involving unauthorized access to the management system used by our store. As a result, inventory synchronization across multiple e-commerce platforms has been temporarily suspended.

Due to this issue, product inventory levels on each platform may not reflect the most up-to-date information. If an item you ordered has already been sold on another platform, we may unfortunately need to cancel your order.

We sincerely apologize for any inconvenience this may cause. The system provider is actively working to implement enhanced security measures and restore normal synchronization as quickly as possible.

If you have any questions regarding your order, please feel free to contact us.
We greatly appreciate your understanding and cooperation.

NEW ITEM

New Arrival Date: 2026-11-07

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