Privacy policy
1. Basic Policy
CLOSER Co., Ltd. (hereinafter referred to as the "Company") recognizes that appropriately protecting the personal information of customers, business partners, recruitment applicants, and all others who provide personal information to the Company is an important social responsibility.
The Company will comply with the Act on the Protection of Personal Information (of Japan), other relevant laws, regulations, and guidelines, and will appropriately acquire, use, and manage personal information.
2. Business Operator Information
Business Name: CLOSER Co., Ltd.
Website Name: CLOSER STORE
Contact Information: info@closer-shop.jp
3. Personal Information to be Acquired
The Company may acquire the following personal information:
(1) Information concerning Customers
Name
Address
Telephone number
Email address
Shipping destination information
Payment-related information
Order history, delivery history, and inquiry history
Cookies, IP addresses, access logs, browsing history, etc.
LINE account, SNS accounts, and other account information on external services
Information transmitted to the Company through SNS, chat, direct messages (DM), inquiry forms, etc.
(2) Information concerning Business Partners
Company name, name, and job title
Address, telephone number, and email address
Information regarding transaction details
(3) Information concerning Recruitment Applicants
Name, address, telephone number, and email address
Information stated in resumes, work histories, and other application documents
Information regarding the recruitment and selection process
(4) Information concerning Individuals making Inquiries
Name, email address, and telephone number
Details of inquiries
4. Purpose of Use of Personal Information
The Company will use the acquired personal information within the scope of the following purposes:
(1) For accepting product orders, processing payments, shipping, handling returns, etc.
(2) For communicating with customers and responding to inquiries.
(3) For providing after-sales services.
(4) For providing information on email newsletters, campaigns, product information, etc.
(5) For communications and responding to inquiries through SNS, LINE, and other external services.
(6) For preventing fraudulent orders, unauthorized access, and other unauthorized use.
(7) For improving the convenience of the Site, enhancing services, and marketing analysis.
(8) For recruitment activities and selection processes.
(9) For responses based on laws and regulations.
(10) For purposes incidental to the above-mentioned purposes of use.
5. Provision of Personal Information to Third Parties
The Company will not provide personal information to third parties without the consent of the individual concerned, except when based on laws and regulations.
However, in the following cases, personal information may be provided within the scope necessary to achieve the purpose of use:
Shipping companies
Payment processing companies
System operation companies
Email delivery service companies
Access analysis service providers
Cases where disclosure is required based on laws and regulations, etc.
6. Entrustment of Handling of Personal Information
The Company may entrust the handling of personal information to external business operators within the scope necessary to achieve the purpose of use. In such cases, the Company will exercise necessary and appropriate supervision over the trustee.
7. Use of Cookies and Other Technologies
The Company may use Cookies and other similar technologies on the Site.
Cookies are used for the purpose of analyzing the Customer's usage status of the Site to improve convenience, deliver advertisements, enhance services, etc.
The Company may use Google Analytics and other access analysis tools. The information collected through these tools is managed based on the privacy policy of each respective provider.
Customers can disable Cookies through their browser settings. However, in that case, some functions of the Site may not be available.
8. Credit Card Information
The Company does not store Customers' credit card information.
Information required for credit card payment is provided to each card company through the payment processing company.
9. Safety Management Measures
The Company will implement necessary and appropriate safety management measures to prevent leakage, loss, damage, or unauthorized access to personal information.
In addition, the Company will exercise necessary and appropriate supervision over employees and trustees who handle personal information.
10. Disclosure, etc., of Retained Personal Data
When the Company receives a request from an individual for the disclosure, correction, addition, deletion, suspension of use, etc., of their retained personal data based on the Act on the Protection of Personal Information, the Company will respond appropriately in accordance with laws and regulations.
If you wish to make a request, please contact the inquiry window listed below.
11. Personal Information of Minors
If a minor wishes to use the Site, they shall do so after obtaining the consent of their parent or legal guardian.
12. Amendments to the Privacy Policy
The Company may amend this Policy as necessary.
The amended content shall become effective from the time it is posted on the Site.
13. Inquiry Window
CLOSER Co., Ltd.
CLOSER STORE
E-mail: info@closer-shop.jp
Supplementary Provisions
This Policy shall come into effect on June 1, 2026.